From player: he stated that only thing what was changed is his address. After several email I got offer but from my perspective their offer is unfair and incorrect: Dear Player, unfortunately, we can't reinstate your balance. I asked them many times what the problema was and they never answer. Royal Vegas locked my account after I won and said that I violated terms. The player from Austria is complaining that the slots aren't working properly and she cannot withdraw her balance. It shows that she played out all of her. player breached casino terms by creating a duplicate account with wrong credentials. .